Terms and Conditions

Updated January 2024

1. Introduction 

1.1 The Shine Rewards programme is operated by Green Rewards Limited trading as Jump. By becoming a member of Shine Rewards you accept the terms and conditions as set out below. 

1.2 For more information about your account please contact us on 0207 326 5055 (Mon-Fri, 9am-5:30pm), via email at [email protected] or via post at 141 – 147 Acre Lane, London, SW2 5UA. We aim to respond to written enquiries within 3 working days.  

2.    Joining Shine Rewards

2.1 In order to become a member of Shine Rewards you must be 18 years of age and a member of staff at Newcastle Upon Tyne NHS Foundation Trust. 

2.2 To create an account you must register through the Shine Rewards website https://shinerewards.co.uk/, the Shine Rewards app or by calling us on 0207 326 5055 (Mon-Fri, 9am-5:30pm). 

2.3 In order to create an account you must have a valid email address. If your email address domain is not accepted, please email [email protected] or calling us on 0207 326 5055 (Mon-Fri, 9am-5:30pm) for assistance.  

2.4 Upon registration you will be asked to provide personal information about yourself (email address, first name, and surname) and you will be asked to assign yourself to a team. We will handle this information in accordance with our Privacy Policy. It is your responsibility to ensure that any information you supply is accurate and kept up to date. We reserve the right to suspend or cancel your account, cancel any Green Points earned and refuse access to the website at any point if we suspect that the information you provide is inaccurate. 

2.5 We reserve the right to refuse membership without liability for any reason. 

2.6 The named account holder is responsible for all transactions that take place on the account, for ensuring that the account details are accurate and that your account is not accessed by anyone other than yourself. 

3. Earning Green Points 

3.1 Through the programme you will be able to earn ‘Green Points’ for taking certain actions, as communicated on our website. We reserve the right to change the actions and the amount of points that you earn for taking actions at any point. 

3.2 The specific actions, earning rates and frequency for which you can earn Green Points are displayed on the programme website and it is your responsibility to ensure that you understand this. 

3.3 For actions which are only eligible to be awarded a certain number of times within a defined time period, we reserve the right to reject the award of Green Points if you exceed the allowed number. You may raise a dispute about any rejections by emailing us at [email protected]. After investigating your claim any decision we make to award or not to award Green Points is final. 

3.4 You may only earn Green Points for the 2 weeks immediately preceding the current date and not for any date in the future. 

3.5 Whilst we will endeavour to award Green Points in a timely manner, we are not liable for any delay in awarding Green Points that may arise. 

3.6 Green Points are non-transferrable and non-refundable. There is no alternative and Green Points have no cash value. 

4. Winning Prizes 

4.1 The prizes available to you through participation in the scheme are set out on the programme website and app and are subject to change at any time. We will notify you of any changes to the prizes available. 

4.2 Reasonable efforts will be made to check the legitimacy of the points-earning submissions made by winning members. If there is suspicion that points are being earned deceitfully or incorrectly then efforts will be made to contact the member and adjust these points. 

4.3 You will be contacted via email or telephone if you have won a prize. If there is a choice of reward then it is your responsibility to respond to this contact in a timely manner in order to claim your prize. 

4.4 There is no cash alternative to the prizes offered, and you may only choose your prize from the options presented to you. 

4.5 Vouchers are supplied by external companies and any delay in fulfilment of these vouchers is not the responsibility of Green Rewards. 

5. Team competition

5.1 Through the programme members may be able to win donations for local community projects and charities. If applicable, details about how members may be able to win donations for local community projects and charities are set out on the programme website and app and are subject to change at any time. 

6. Email communications 

6.1 As part of the programme, and in order to communicate with you about your participation and performance in the programme, you will receive regular email communications to the email address that you provided at sign up. These will include, but aren’t limited to: service emails (registration confirmation, password reset, deactivation etc.); weekly reminder emails; and monthly newsletters. 

6.2 You can unsubscribe from email communications at any time by using the unsubscribe link featured in each email or by contacting us at [email protected] or by calling 0207 326 5055 (Mon – Fri, 9am – 5:30pm). 

7. Maintaining your account 

7.1 You are responsible for making sure that the information on your account is correct. You can check your account details and make changes by visiting the ‘My Account’ area of the website. 

7.2 You can close your account at any time by contacting us at [email protected] or by calling 0207 326 5055 (Mon-Fri, 9am-5:30pm). 

7.3 You are responsible for the security of your account and the log in details used to access your online account information. You should notify us immediately if you suspect that someone else knows your log in details so that we can suspend your account pending issuance of new log in information. We will not be responsible if any of your Points are altered by someone else in possession of your log in details. 

8. Collection and use of data 

8.1 The data we collect and the ways in which we use it are set out in our Privacy Policy, which forms part of these Terms and Conditions. 

8.2 Any information collected from you will be treated in accordance with the General Data Protection Regulations (2018). 

9. Miscellaneous 

9.1 We may make changes to these Terms and Conditions and will give you as much notice as we reasonably can regarding these changes. Activity on your account after such a notification will constitute acceptance of the revised rules. 

9.2 Green Rewards Limited is registered in England & Wales under company no. 7490327. Its registered office address is registered office address is The Courtyard, Shoreham Road, Upper Beeding, Steyning, West Sussex, BN44 3TN.